What is better Intercom or Pipedrive? Finding the appropriate Customer Support Software product is as simple as evaluating the strong and poor characteristics and terms offered by Intercom and Pipedrive. Here you can also match their overall scores: 8.9 for Intercom vs. 9.4 for Pipedrive. Or you can look at their general user satisfaction rating, 96% for Intercom vs. 100% for Pipedrive.
We suggest that you take some time to study their specific functions and figure out which one is the better option for your company. Likewise, remember to consider your company’s or industry’s unique case, for example, a multilingual solution for a global staff or a mobile version to help you work in the field.
Those of you who are pressed for time or need a Customer Support Software recommendation from our team might want to examine these top choices for the current year: Zendesk, Freshdesk, Freshdesk Omni.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Pipedrive is the winner of our Expert's Choice Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales. Built by both salespeople and web developers, it is a practical easy-to-use tool that people with varying tech-savviness can instantly use.
Almost as important as useful features and client support level are pricing plans provided by Intercom and Pipedrive. Even though price should not be the only aspect it’s definitely a key thing to think about. You should count on a flexible pricing plan that can be matched with your team size and effortlessly scaled up when your company develops. Make sure you don’t choose plans that include additional tools that you won’t use and always try to get in touch with the vendor directly because enterprises can often benefit from more affordable prices. You should also check out a free trial or demo of each app to spend at least some time using it. It’s a helpful experience that doesn’t need you to invest any money and provides you with a practical overview of what it feels like to work with Intercom and Pipedrive.
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