What is better Intercom or Sellsy Helpdesk? It’s a good idea to use our scoring system to provide you with a general idea which Help Desk Software product is will work better for your company. For overall product quality, Intercom received 8.9 points, while Sellsy Helpdesk gained 7.3 points. Meanwhile, for user satisfaction, Intercom scored 96%, while Sellsy Helpdesk scored N/A%.
Details about their unique elements, tools, supported platforms, customer service, and more are available below to help you get a more accurate comparison. Keep in mind to purchase only the functions your company needs so you don’t waste money for features that are unnecessary.
Users who are pressed for time or would like to get a Customer Support Software advice from our experts might want to examine these top choices for this year: Freshdesk Omni, Freshdesk, Zendesk.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Sellsy is a cloud hosted bundled solution but available in modular pricing and on per month and per staff setup:
Sellsy subscriptions ($44.90 monthly; $224.50 for 6 months; $449 for one year): administrator access; estimates, invoices, etc.; tasks, emails, and agenda; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector.
Staff ($10 per staff): individual access; custom settings; collaborative tools; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector
Almost as important as useful features and user support responsiveness are pricing options offered by Intercom and Sellsy Helpdesk. Even though cost should not be the only factor it’s definitely a significant thing to consider. You should count on a flexible pricing package that can be adjusted to your company size and easily scaled up if your business expands. Be sure that you don’t opt for packages that have additional features that you won’t find useful and always make an effort to get in touch with the vendor directly as enterprises can often benefit from more affordable prices. You should also give a chance to a free trial or demo of every service to spend at least some time using it. It’s a valuable experience that doesn’t ask you to spend any money and gives you a solid overview of what it feels like to work with Intercom and Sellsy Helpdesk.
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