What is better Sellsy Helpdesk or ManageEngine ServiceDesk Plus? Finding the right Help Desk Software product is as straightforward as comparing the strong and poor functions and terms offered by Sellsy Helpdesk and ManageEngine ServiceDesk Plus. Here it's also possible to match their all round scores: 7.3 for Sellsy Helpdesk vs. 8.7 for ManageEngine ServiceDesk Plus. Or you can verify their general user satisfaction rating, N/A% for Sellsy Helpdesk vs. 100% for ManageEngine ServiceDesk Plus.
We suggest that you put some effort and study their differences and determine which one is the better alternative for your organization. Likewise, bear in mind to take into account your company’s or industry’s unique case, for example, a multilingual software for a global staff or a mobile app to help you work in the field.
Our experts made sure to review all popular Help Desk Software products offered on the market, but among them these three caught our special attention: Salesforce Service Cloud, Freshdesk, Zendesk.
Sellsy is a cloud hosted bundled solution but available in modular pricing and on per month and per staff setup:
Sellsy subscriptions ($44.90 monthly; $224.50 for 6 months; $449 for one year): administrator access; estimates, invoices, etc.; tasks, emails, and agenda; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector.
Staff ($10 per staff): individual access; custom settings; collaborative tools; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
No Help Desk Software will be able to cover all the requirements of a company. Though main features of Sellsy Helpdesk and ManageEngine ServiceDesk Plus should matter you should also thoroughly study the integrations supported by a given solution. Very often you will already be working with other types of SaaS software in your company and it’s definitely more beneficial to select products that integrate well with one another. That way you can be certain of an effortless transfer of data between your teams and services, which can significantly reduce time devoted to migrating between one product and the other.
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