What is better SupportBee or ManageEngine ServiceDesk Plus? When looking for the proper Help Desk Software for your firm it is recommended that you assess the features, rates, as well as other critical info regarding the product and vendor. Here, you can check the similarities and disparities between SupportBee (overall score at 7.5 and user satisfaction at 94%) and ManageEngine ServiceDesk Plus (overall score at 8.7 and user satisfaction at 100%).
It's also possible to look at their unique details, such as services, plans, pricing, conditions, etc. What is more, analyze the terms thoroughly for information on hidden costs, such as, setup fees, independent customer service, upgrade fees, storage fees, and other similar charges.
If you want to quickly find the more reliable according to our review team we advise you take a look at these services: .
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
When you select a solution that you believe will work best for your team you shouldn’t simply pay attention to what reviewers have to say about it. Very often personal experience with the solution will vary, depending on specific preferences and requirements. That’s why in our reviews we also offer our User Satisfaction Rating for every product to give you a reliable overview of how actual users of SupportBee and ManageEngine ServiceDesk Plus estimate their experience with the product. Our algorithm is based on complex analysis of product mentions on other websites, social networks and blogs, so you are going to get a comprehensive and credible picture of what other people think about each product. In this example SupportBee got a total satisfaction rating at 94% while for ManageEngine ServiceDesk Plus 100% of users express they had a positive experience with it.
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