What is better CustomerSuccessBox or SessionCam? Finding the ideal Customer Experience Management Software for your business is essential to boosting your company’s productivity. In our platform, you can easily compare various solutions to see which one is the proper software for your requirements. Here you can match CustomerSuccessBox vs. SessionCam and check their overall scores (8.6 vs. 8.0, respectively) and user satisfaction rating (95% vs. N/A%, respectively).
You can even browse the specifics of prices, terms, plans, features, tools, and more, and determine which software offers more advantages for your business. In general, choose the software which helps you to add/remove features and subscription plan to address your company growth or lack of it.
We did our best to prepare reviews of all popular Customer Experience Management Software products offered on the market, but among all the ones we reviewed these three deserved our special attention: Alchemer, Smartlook, Zendesk.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
SessionCam’s enterprise pricing is available upon request. Interested users can also check the vendor’s 21-days free trial, and have a professional team assist them on building a plan, and achieving their website goals.
Your existing marketing analytics stack will be enhanced by SessionCam thanks to a wide range of integrations, including:
Google Analytics
Google 360
Adobe Analytics
Oracle Maxymiser
Optimizely
Monetate
Qubit
A/B Tasty
Tealium
PIWIK
Ensighten
Magento
Visual Web Optimizer (VWO)
Qualaroo
Webtrends
ServiceTick
Custom variables such as multi-variant test codes can be passed into SessionCam and our API gives you a real-time data feed of visitor data recorded from your website.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sky, Financial Times, John Lewis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
SessionCam records, analyzes, and replays every journey your customers made on your website.
No Customer Experience Management Software will be able to cater to all the needs of a specific team. Though key features of CustomerSuccessBox and SessionCam are important you should also thoroughly examine the integrations offered by a given app. Quote frequently your team will already be using other types of SaaS software in your company and it’s definitely better to go with solutions that integrate well with one another. With that approach you will be able to ensure an effortless exchange of information between your teams and services, which can significantly reduce time wasted on migrating between one software and the next.
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