What is better CustomerSuccessBox or Lithium? To successfully acquire the most useful and productive Customer Experience Management Software for your company, you need to compare products available on the market. For example, here you can match CustomerSuccessBox’s overall score of 8.6 against Lithium’s score of 8.8. You may also evaluate their general user satisfaction: CustomerSuccessBox (95%) vs. Lithium (98%).
Moreover, you can evaluate their pros and cons feature by feature, including their offered terms and costs. By comparing products you are more likely to pick the best software for your budget. Of course you have to know your specific needs to realize which solution addresses those needs.
In the event you would like to quickly locate the more reliable Customer Experience Management Software according to our experts we suggest you try out the following services: Alchemer, Zendesk, Smartlook.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
Contact Lithium to request enterprise pricing details. Lithium offers various social media management products designed to address various business requirements.
Communities
Online Communities – Transform your website into a social destination.
Lithium Social Intelligence
Premium Gamification
Value Analytics and Benchmarking
Mobile/Responsive
Social Contests
Bulk Data API
Social Media Management
Social Publishing – Publish social content to drive deeper engagement in half the time.
Global Content Calendar
Campaign Planning
Content & Posting recommendations
Roles, workflows & approvals
Social Marketing Analytics
Reporting APIs
Social Response – Manage social customer service at scale while improving quality.
Lithium integrates with the following business systems and applications:
Facebook
Twitter
Google+
Microsoft
Salesforce
Klout
Social networks
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Skype, Barclaycard, Symantec
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Lithium provides businesses with effective social media tools to manage their social media presence, reach out and engage customers, and gather intelligent data.
All the data, information and experiences that we provided in this table were collected from official vendor websites, advertising content available online, actual experience from real customers as well as our personal hands-on use of every product by a professional reviewer. We pay a lot of attention to extensively analyze each service, as a result we not only test it on our own, but we also correlate our results with opinions of other members from the SaaS community.
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