What is better CustomerSuccessBox or Whatfix? When scouting for the best Customer Experience Management Software for your firm it is recommended that you review the characteristics, pricing, and other essential information about the product and vendor. Here, you can examine the parallels and distinctions between CustomerSuccessBox (overall score at 8.6 and user satisfaction at 95%) and Whatfix (overall score at 7.9 and user satisfaction at 100%).
You can also check their particulars elements, for example functions, plans, rates, conditions, etc. Moreover, read the terms carefully for information on extra charges, such as, installation, independent customer service, upgrade fees, disk space fees, and more.
We realize that not all businesses have enough time to scrutinize dozens of different products, so we prepared a list of suggestions that you may find useful. Our top choices for the Customer Experience Management Software category are: Alchemer, Zendesk, Smartlook.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
Whatfix integrates with the following business systems and applications:
Google Analytics
Zendesk
Desk.com
Freshdesk
Salesforce Sales Cloud
Intercom
YouTube
Wistia
Moodle
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Flipkart, AVNET, bmc
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Whatfix is an online solution that helps the businesses in creating interactive and compelling user guides and walkthroughs on their online business sites.
It may not always be enough to just compare CustomerSuccessBox and Whatfix against each other. Even though useful tools, pricing plans and user experience are all crucial and should be taken into account when making a final choice, you should also check out the recognition and awards won by each software. In many cases a less dominant service may turn out to be a great choice that was distinguished with industry awards such as our Great User Experience Award which shows that regardless of smaller market popularity it’s a worthy rival to the services that dominate the market.
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