What is better CustomerSuccessBox or Totango? Different businesses demand different types of CRM Software. To find out which one meets your needs, think about reviewing various options feature by feature including their terms and prices. Similarly, you may get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system.
The results are: CustomerSuccessBox (8.6) vs. Totango (8.8) for all round quality and functionality; CustomerSuccessBox (95%) vs. Totango (90%) for user satisfaction rating. Check out their strong and low points and see which software is a better choice for your company. A simple, practical tip is to note down the pros and cons of both services next to each other and check which software comes on top.
We know that not all businesses have enough time to examine dozens of various services, so we created a list of recommendations that you may find useful. Our top choices for the Customer Experience Management Software category are: Zendesk, Smartlook, Alchemer.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
Totango’s enterprise pricing is offered by quote only. The vendor will try to come up with a plan that fits your needs and budget. To request for a customized plan reach out to the vendor directly.
All the data, facts and experiences that we offered in this analysis were taken from official company pages, promotional content available online, actual experience from real customers as well as our own hands-on use of every software by an expert. We pay a lot of attention to extensively test every app, as a result we not only study it on our own, but we also compare our findings with views of other members from the SaaS community.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
