What is better CustomerSuccessBox or Gainsight? Finding the proper Business Intelligence Software product is as easy as contrasting the strong and weaker functionalities and terms offered by CustomerSuccessBox and Gainsight. Here you can also match their total scores: 8.6 for CustomerSuccessBox vs. 7.8 for Gainsight. Or you can look at their general user satisfaction rating, 95% for CustomerSuccessBox vs. N/A% for Gainsight.
We suggest that you spend some time to analyze their unique features and figure out which one is the better option for your company. Moreover. keep in mind to consider your company’s or industry’s special situation, for example, a multilingual solution for a global company or a mobile version to help you work away from your office.
Our experts made sure to review all popular Customer Experience Management Software services available out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Alchemer, Smartlook.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
Gainsight combines data from various sources of customer intelligence and analyzes this data to prioritize and automate smart customer success actions.
It may not always be enough to just compare CustomerSuccessBox and Gainsight with each other. While specific functionalities, pricing and customer experience are all important and should be included when making a final decision, you should also check out the recognition and awards claimed by each app. Frequently a less popular app may turn out to be a good choice that was distinguished with SaaS awards such as our Exceptional Customer Support Award which proves that despite lesser market popularity it’s a significant contender to the software that rule the market.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
