What is better Whatfix or NICE inContact CXone? Specific businesses want different types of Customer Experience Management Software. To find out which solution suits you, think of assessing various solutions feature by feature an taking into consideration their conditions and costs. Similarly, you can get a quick idea of their overall efficiency and customer feedback by checking our smart scoring system.
The results are: Whatfix (7.9) vs. NICE inContact CXone (8.8) for overall quality and functionality; Whatfix (100%) vs. NICE inContact CXone (91%) for user satisfaction rating. Examine their high and weaker points and decide which software is a better choice for your company. An effective, simple tactic is to list the advantages and disadvantages of both applications next to each other and see which app has more benefits.
We know that not all businesses have enough time to test dozens of various services, so we came up with a list of suggestions that you may find useful. Our top choices for the Customer Experience Management Software category are: Smartlook, Alchemer, Zendesk.
Whatfix integrates with the following business systems and applications:
Google Analytics
Zendesk
Desk.com
Freshdesk
Salesforce Sales Cloud
Intercom
YouTube
Wistia
Moodle
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Flipkart, AVNET, bmc
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Whatfix is an online solution that helps the businesses in creating interactive and compelling user guides and walkthroughs on their online business sites.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
You should pay attention to the fact that while both Whatfix and NICE inContact CXone may provide an outstanding set of features every solution might be aimed at a different company size. If you are comparing features you may want to focus on a company size they are meant for. Certain features could scale up effectively for huge enterprises but if you have a small or mid-sized business it’s frequently more sensible to avoid paying for customized functionalities that you may never have a chance to use.
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