NICE inContact CXone
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Interactive user guides
- Multiple guide formats including videos, graphics, images, and text.
- Multi-lingual support
- Multi-device support
- Multi-browser compatibility
- Customizable user interface
- Self-hosting
- White label
- Data analytics
- API
- Dynamic URL support
- User tracking
Pricing Info
Pricing Info
Whatfix’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Integrations
Integrations
Whatfix integrates with the following business systems and applications:
- Google Analytics
- Zendesk
- Desk.com
- Freshdesk
- Salesforce Sales Cloud
- Intercom
- YouTube
- Wistia
- Moodle
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Flipkart, AVNET, bmc
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Whatfix is an online solution that helps the businesses in creating interactive and compelling user guides and walkthroughs on their online business sites.
Company Email
sales@whatfix.com
Contact No.
Company's Address
955 Benecia Avenue
Sunnyvale, CA 94085
USA
Whatfix Comparisons
Popular Whatfix Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Optimized Voice as a Service (Vaas)
- Interaction Channels
- Interaction Analytics
- Automatic Call Distribution
- Workforce Intelligence
- AI chatbots
- Real-time Reporting and Dashboards
- Extensive customer satisfaction surveys
- Intelligent Workforce Management
- Quality Management and Analytics
- Performance Management
- Call Recording
- Automatic Call Distribution
- Interactive Voice Response
- Predictive Dialer
Pricing Info
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
Integrations
NICE inContact has pre-built integrations with CRM applications like:
- Salesforce
- SAP
- Oracle Service Cloud
- Microsoft Dynamics
- Zendesk
- NetSuite
- ServiceNow
- Bullhorn
- SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Company Email
info@NICEinContact.com
Contact No.
Company's Address
NICE inContact
75 W. Towne Ridge Parkway, Tower 1
Sandy, UT 84070
USA
NICE inContact CXone Comparisons
Popular NICE inContact CXone Alternatives
You should pay attention to the fact that while both Whatfix and NICE inContact CXone may provide an outstanding set of features every solution might be aimed at a different company size. If you are comparing features you may want to focus on a company size they are meant for. Certain features could scale up effectively for huge enterprises but if you have a small or mid-sized business it’s frequently more sensible to avoid paying for customized functionalities that you may never have a chance to use.
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