What is better CustomerSuccessBox or Salesforce CRM? Finding the proper CRM Software product is as easy as assessing the solid and weak characteristics and terms offered by CustomerSuccessBox and Salesforce CRM. Here you can also match their all round scores: 8.6 for CustomerSuccessBox vs. 9.7 for Salesforce CRM. Or you can look at their general user satisfaction rating, 95% for CustomerSuccessBox vs. N/A% for Salesforce CRM.
We suggest that you put some effort and study their unique features and decide which one is the better alternative for your business. Moreover. bear in mind to consider your company’s or industry’s special situation, such as, a multilingual solution for a global company or a mobile platform to help you work on the go.
We are aware that not all businesses have the time to examine a wide range of various services, so we prepared a list of suggestions that you may find useful. Our top choices for the Customer Experience Management Software category are: Alchemer, Smartlook, Zendesk.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
Salesforce CRM offers four SMB and enterprise pricing plans billed annually. Give the details a look, and select your plan. You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.
Essentials – $25/user/month
Account and contact management
Opportunity management
Lead management
Lead assignment and routing
Customizable sales process
Web-to-lead capture
Email templates
Mass email
Campaign management
Task management
Activity feed
Salesforce mobile app (with offline functionality)
Salesforce CRM integrates with the following business systems and applications:
Force.com
Heroku
ExactTarget Fuel
Third-party apps at Salesforce AppExchange
Service Cloud
Marketing Cloud
Pardot,
Desk.com
Analytics Cloud
Data Cloud
JIRA
Freshdesk
FinancialForce
LeadExec
Samanage
Zuora
Zendesk
You can also connect Salesforce CRM with any app, data, or device via MuleSoft Anypoint Platform for an additional price.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads. It has lead management and marketing automation tools to help you improve your conversions. Its powerful integrations with other leading business applications allow you to have a more flexible customer relationship management.
Both CustomerSuccessBox and Salesforce CRM were evaluated by a team of independent SaaS experts who conducted a full study of all core aspects of every product. Their total rating was calculated using our unique SmartScore algorithm which gives a separate partial score to every element like: main features, customer support, mobile support, security, user satisfaction as well as media presence. We know useful features are not the only factor important to a business so we make an effort to pay attention to all aspects of a solution before coming up with its final rating.
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