What is better LiaCX or ReferenceEdge? When selecting the ideal Customer Experience Management Software for your company it is recommended that you assess the features, rates, and other crucial data concerning the product and vendor. Here, you can check the parallels and discrepancies between LiaCX (overall score at 8.6 and user satisfaction at 100%) and ReferenceEdge (overall score at 6.8 and user satisfaction at N/A%).
You may also check out their particulars elements, such as services, plans, costs, terms and conditions, etc. What is more, analyze the terms closely for information on hidden costs, like, installation, separate helpdesk support, upgrade fees, cloud storage fees, and other similar charges.
Our team put a lot of effort to prepare reviews of all popular Customer Experience Management Software products available out there, but among all the ones we reviewed these three deserved our special attention: Smartlook, Alchemer, Zendesk.
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
ReferenceEdge is a native customer reference management platform for Salesforce. If you are interested in this product, you can request custom enterprise pricing by phone or by email.
Since ReferenceEdge is part of the Salesforce system, it can integrate with a vast array of applications via API. It also has pre-configured integrations for the following:
Influitive
Gainsight
TechValidate
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A true native component for Salesforce that helps you manage customer references.
Please note that while both LiaCX and ReferenceEdge may offer a reliable array of features each software might be created for a different company size. If you are comparing features you may want to focus on a business size they are catering to. Specific elements might scale up effectively for big enterprises but if you have a small or mid-sized company it’s frequently more sensible to refrain paying for advanced features that you might never have a chance to use.
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