What is better ReferenceEdge or Lithium? Today’s businesses require the top Customer Experience Management Software product to keep on being competitive. On this page we help you with choosing the right product, by allowing you to examine ReferenceEdge and Lithium down to the very details of their individual offers.
It's also possible to examine our overall scoring values, which rate the software all round quality and performance. ReferenceEdge got a 6.8 score, while Lithium has a score of 8.8. Likewise, you may compare their general user satisfaction rating: N/A% (ReferenceEdge) against 98% (Lithium). Remember to select the solution that best answers your top priorities, not the solution with a lot of features.
Those of you who want to save some time or need a Customer Experience Management Software recommendation from our experts might want to investigate these top choices for the current year: Smartlook, Alchemer, Zendesk.
ReferenceEdge is a native customer reference management platform for Salesforce. If you are interested in this product, you can request custom enterprise pricing by phone or by email.
Since ReferenceEdge is part of the Salesforce system, it can integrate with a vast array of applications via API. It also has pre-configured integrations for the following:
Influitive
Gainsight
TechValidate
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A true native component for Salesforce that helps you manage customer references.
Contact Lithium to request enterprise pricing details. Lithium offers various social media management products designed to address various business requirements.
Communities
Online Communities – Transform your website into a social destination.
Lithium Social Intelligence
Premium Gamification
Value Analytics and Benchmarking
Mobile/Responsive
Social Contests
Bulk Data API
Social Media Management
Social Publishing – Publish social content to drive deeper engagement in half the time.
Global Content Calendar
Campaign Planning
Content & Posting recommendations
Roles, workflows & approvals
Social Marketing Analytics
Reporting APIs
Social Response – Manage social customer service at scale while improving quality.
Lithium integrates with the following business systems and applications:
Facebook
Twitter
Google+
Microsoft
Salesforce
Klout
Social networks
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Skype, Barclaycard, Symantec
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Lithium provides businesses with effective social media tools to manage their social media presence, reach out and engage customers, and gather intelligent data.
You don’t want just a broad set of features and flexible pricing packages from a reliable Customer Experience Management Software. Almost as significant as main features is a top-notch customer support. You want to guarantee that in a situation where you have any questions about ReferenceEdge or Lithium, or you run into a problem, or maybe you’ll need to request a specific update or feature useful to your company you can rely on a responsive and helpful customer support. Examine whether services such as phone support, tickets or live chat are provided. It’s also a big plus if you can benefit from personal training or at the very least an FAQ you can use.
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