What is better ReferenceEdge or Intercom? You can use our scoring system to help you get a general idea which Customer Experience Management Software product is will work better for your company. For overall product quality, ReferenceEdge received 6.8 points, while Intercom gained 8.9 points. Meanwhile, for user satisfaction, ReferenceEdge scored N/A%, while Intercom scored 96%.
Specifics of their features, tools, supported platforms, customer support, plus more are available below to give you a more precise analysis. Remember to purchase only the features that you need to avoid wasting resources for tools that you won’t be using.
Right now, the top products in our Customer Experience Management Software category are: Alchemer, Zendesk, Smartlook.
ReferenceEdge is a native customer reference management platform for Salesforce. If you are interested in this product, you can request custom enterprise pricing by phone or by email.
Since ReferenceEdge is part of the Salesforce system, it can integrate with a vast array of applications via API. It also has pre-configured integrations for the following:
Influitive
Gainsight
TechValidate
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A true native component for Salesforce that helps you manage customer references.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
It may not always be sufficient to just compare ReferenceEdge and Intercom with one another. Although specific functionalities, pricing and customer reviews are all important and should be taken into account when making a final decision, you should also take a look at the recognition and awards merited by each product. In many cases a less popular service may turn out to be an excellent choice that was a winner of many B2B awards such as our Exceptional Customer Support Award which shows that despite lesser market popularity it’s a worthy rival to the products that rule the market.
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