What is better ReferenceEdge or Intercom? A sensible way to find the appropriate Customer Experience Management Software product for your business is to cross-check the solutions against each other. Here you can compare ReferenceEdge and Intercom and see their functions compared thoroughly to help you choose which one is the superior product.
Furthermore, you can examine their overall ratings, including: overall score (ReferenceEdge: 6.8 vs. Intercom: 8.9) and user satisfaction (ReferenceEdge: N/A% vs. Intercom: 96%). Check their distinctive features and similarities and discover which one outperforms the other. Similarly imagine how your business will look like in the future; will your company outgrow the app in the next couple of years?
Our experts made sure to review all popular Customer Experience Management Software services available out there, but among all the ones we reviewed these three caught our special attention: Alchemer, Zendesk, Smartlook.
ReferenceEdge is a native customer reference management platform for Salesforce. If you are interested in this product, you can request custom enterprise pricing by phone or by email.
Since ReferenceEdge is part of the Salesforce system, it can integrate with a vast array of applications via API. It also has pre-configured integrations for the following:
Influitive
Gainsight
TechValidate
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A true native component for Salesforce that helps you manage customer references.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
When you compare different Customer Experience Management Software solutions you shouldn’t only study their features list and available pricing packages. Keep in mind the software should be meeting your work processes and company so the more flexible their offer the better. Learn which systems are supported by ReferenceEdge and Intercom and be certain you will obtain mobile support for whatever devices you work on in your company. It may also be a good idea to find out which languages and countries are supported, because this could be a deal breaker for many firms.
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