What is better ReferenceEdge or Contactually? There are numerous Customer Experience Management Software products in the market right now. The ideal way to find out which one fits your needs best is to evaluate them side by side. For instance, here you can assess ReferenceEdge and Contactually for their overall score (6.8 vs. 9.0, respectively) or their user satisfaction rating (N/A% vs. 97%, respectively).
It’s also possible to check their features and pricing conditions and other helpful details below. When matching products be sure to analyze their similar capabilities and mark their distinctive elements to get a clearer picture of both deals. Similarly, remember to check non-core issues including security, backup, usability, and customer support.
Those of you who don't have much time or could use a Customer Experience Management Software recommendation from our team might want to investigate these top choices for the current year: Alchemer, Smartlook, Zendesk.
ReferenceEdge is a native customer reference management platform for Salesforce. If you are interested in this product, you can request custom enterprise pricing by phone or by email.
Since ReferenceEdge is part of the Salesforce system, it can integrate with a vast array of applications via API. It also has pre-configured integrations for the following:
Influitive
Gainsight
TechValidate
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A true native component for Salesforce that helps you manage customer references.
Please keep in mind that even though both ReferenceEdge and Contactually may offer an excellent set of features every product may be aimed at a different company size. If you are studying different apps you may want to give some attention to a company type they are aimed at. Some functionalities might scale up well for large enterprises but if you own a small or mid-sized company it’s usually better to avoid paying for complex features that you might never have a chance to use.
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