What is better ReferenceEdge or Whatfix? To successfully get the most efficient and productive Customer Experience Management Software for your company, you should compare products available on the market. For example, here you may match ReferenceEdge’s overall score of 6.8 against Whatfix’s score of 7.9. You can also evaluate their general user satisfaction: ReferenceEdge (N/A%) vs. Whatfix (100%).
In addition, you can evaluate their strengths and weaknesses feature by feature, including their offered terms and pricing. By comparing products you are more likely to pick the best software for your company. Of course you have to know your specific needs to realize which software addresses those needs.
Those of you who are pressed for time or would like to get a Customer Experience Management Software recommendation from our team might want to investigate these top choices for this year: Alchemer, Zendesk, Smartlook.
ReferenceEdge is a native customer reference management platform for Salesforce. If you are interested in this product, you can request custom enterprise pricing by phone or by email.
Since ReferenceEdge is part of the Salesforce system, it can integrate with a vast array of applications via API. It also has pre-configured integrations for the following:
Influitive
Gainsight
TechValidate
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A true native component for Salesforce that helps you manage customer references.
Whatfix integrates with the following business systems and applications:
Google Analytics
Zendesk
Desk.com
Freshdesk
Salesforce Sales Cloud
Intercom
YouTube
Wistia
Moodle
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Flipkart, AVNET, bmc
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Whatfix is an online solution that helps the businesses in creating interactive and compelling user guides and walkthroughs on their online business sites.
You should pay attention to the fact that even though both ReferenceEdge and Whatfix may provide an outstanding array of features every service may be designed for a different company size. If you are analyzing various solutions you may want to give some attention to a company size they are meant for. Some features may scale up effectively for big enterprises but if you run a small or medium business it’s frequently better to stay away from paying for advanced features that you might never use.
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