What is better ReferenceEdge or Birdeye? When you need a reliable Customer Experience Management Software product for your organization you must invest time and compare various options. It doesn’t have to be tricky, and can be as straightforward as matching their traits in a table like the one below. You will also get a good idea how each product operates. As an example, on this page you can find ReferenceEdge’s overall score of 6.8 and compare it against Birdeye’s score of 9.0; or ReferenceEdge’s user satisfaction level at N/A% versus Birdeye’s 97% satisfaction score.
The evaluation will allow you to find out the good and bad points of each service, and make up your mind on which suits you requirements better. On top of the main features, the solution that’s simple to grasp and use is always the better option.
In the event you want to quickly identify the optimal Customer Experience Management Software according to our review team we recommend you examine these products: Alchemer, Smartlook, Zendesk.
ReferenceEdge is a native customer reference management platform for Salesforce. If you are interested in this product, you can request custom enterprise pricing by phone or by email.
Since ReferenceEdge is part of the Salesforce system, it can integrate with a vast array of applications via API. It also has pre-configured integrations for the following:
Influitive
Gainsight
TechValidate
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A true native component for Salesforce that helps you manage customer references.
Birdeye integrates with over 3,000 software systems to automate reviews, online visibility, operations, and revenue. Among the third-party applications that Birdeye integrates with include the following:
Cro Software Solutions
FreshBooks
InvoiceASAP
MoverBase
Peachtree
QuickBooks Desktop
QuickBooks Online
Square
The Edge
Zoho CRM
Birdeye also seamlessly integrates with Google apps and services:
Google private API for Reviews
Google My Business
Google Messaging
Google Maps
Google Knowledge Panel
Advanced Google analytics
Google single sign-in
Google Seller Ratings
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AMN Healthcare, Boardwalk, Ace Rent-a-Car
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A reliable reputation management and customer experience software designed to help businesses transform their customers into a powerful marketing engine. It allows businesses to analyze various customer feedback and reviews across major social channels, surveys, and review sites. Birdeye provides businesses a solid platform for review generation, monitoring, management, and marketing.
When you choose a solution that you are sure will work best for your company you shouldn’t only focus on what experts have to say about it. In many cases personal experience with the solution may change, depending on your own goals and requirements. This is why in our reviews we also provide our User Satisfaction Rating for each software to give you a quick overview of how real users of ReferenceEdge and Birdeye evaluate their contact with the service. Our algorithm is built around advanced analysis of product mentions on other websites, social media as well as blogs, so you will get a full and reliable overview of what other users think about every service. In this example ReferenceEdge has a total satisfaction rating at N/A% while for Birdeye 97% of people say they had a positive experience with it.
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