What is better ReferenceEdge or Birdeye? When you need an effective Customer Experience Management Software product for your company you need to invest time and assess various options. It doesn’t have to be tricky, and can be as quick as matching their features in a table like the one below. You will also get a brief idea how each product works. As an example, on this page you can check ReferenceEdge’s overall score of 6.8 and compare it against Birdeye’s score of 9.0; or ReferenceEdge’s user satisfaction level at N/A% versus Birdeye’s 97% satisfaction score.
The assessment will allow you to find out the strengths and weaknesses of each service, and decide which one fits you requirements better. Beyond the main features, the solution that’s simple to grasp and use is always the better option.
Those of you who want to save some time or want a Customer Experience Management Software suggestion from our team might want to examine these top choices for this year: Smartlook, Alchemer, Zendesk.
ReferenceEdge is a native customer reference management platform for Salesforce. If you are interested in this product, you can request custom enterprise pricing by phone or by email.
Since ReferenceEdge is part of the Salesforce system, it can integrate with a vast array of applications via API. It also has pre-configured integrations for the following:
Influitive
Gainsight
TechValidate
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A true native component for Salesforce that helps you manage customer references.
Birdeye integrates with over 3,000 software systems to automate reviews, online visibility, operations, and revenue. Among the third-party applications that Birdeye integrates with include the following:
Cro Software Solutions
FreshBooks
InvoiceASAP
MoverBase
Peachtree
QuickBooks Desktop
QuickBooks Online
Square
The Edge
Zoho CRM
Birdeye also seamlessly integrates with Google apps and services:
Google private API for Reviews
Google My Business
Google Messaging
Google Maps
Google Knowledge Panel
Advanced Google analytics
Google single sign-in
Google Seller Ratings
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AMN Healthcare, Boardwalk, Ace Rent-a-Car
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A reliable reputation management and customer experience software designed to help businesses transform their customers into a powerful marketing engine. It allows businesses to analyze various customer feedback and reviews across major social channels, surveys, and review sites. Birdeye provides businesses a solid platform for review generation, monitoring, management, and marketing.
All the data, information and opinions that we presented in this analysis were taken from official company pages, marketing content available online, actual experience from real clients as well as our personal hands-on use of every service by an expert. We pay a lot of attention to thoroughly examine every product, as a result we not only examine it on our own, but we also compare our results with experiences of other users from the B2B community.
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