What is better Interactive Intelligence CaaS or Five9? There are many Customer Support Software products available for businesses these days. The best way to find out which service fits your needs best is to examine them side by side. For example, here you can examine Interactive Intelligence CaaS and Five9 for their overall score (7.7 vs. 8.6, respectively) or their user satisfaction rating (100% vs. 91%, respectively).
You can also compare their capabilities and pricing terms and other helpful facts below. When matching products make sure to analyze their related advantages and mark their differences to obtain a clearer picture of both deals. Similarly, bear in mind to evaluate non-core features including security, backup, intuitiveness, and customer support.
We realize that not all people have enough time to examine dozens of various solutions, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
No Customer Support Software will manate to solve all the requirements of a specific team. Though core features of Interactive Intelligence CaaS and Five9 are obviously a priority you should also thoroughly analyze the integrations offered by each app. Very often you will already be using other types of SaaS software in your company and it’s definitely wiser to select apps that integrate well with each other. That way you will be able to guarantee a smooth exchange of information between your teams and software used, which can considerably reduce time spent on migrating between one solution and the other.
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