What is better Interactive Intelligence CaaS or ScreenConnect? Getting the ideal Customer Support Software product is all about cross-checking numerous solutions and determining the top application for your specific needs. Our proprietary process provides you with a brief look at the general rating of Interactive Intelligence CaaS and ScreenConnect. For general quality and performance, Interactive Intelligence CaaS scored 7.7, while ScreenConnect scored 9.0. On the other hand, for user satisfaction, Interactive Intelligence CaaS earned 100%, while ScreenConnect earned 96%.
Below you can also look at their functions, terms, plans, etc. to find out which software will be more suitable for your company. An important aspect to assess is whether the app lets you to toggle on/off permissions on different types of users to limit the exposure of any critical corporate data.
People who don't have much time or would like to get a Customer Support Software suggestion from our experts may want to investigate these top choices for this year: Freshdesk, Zendesk, Freshdesk Omni.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
The products compared on this page are only a small part of our complete Customer Support Software category and you should remember that there could be more desirable services out there. If you want to ensure you make the wisest choice for your company we definitely urge you to test more apps first. You can also consider to consult our top 10 Customer Support Software ranking to find out which services are currently the highest-ranking ones and dominate the market.
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