What is better Interactive Intelligence CaaS or ScreenConnect? A great way to choose the right Customer Support Software product for your organization is to evaluate the solutions against each other. Here you can compare Interactive Intelligence CaaS and ScreenConnect and see their capabilities compared thoroughly to help you pick which one is the better product.
Similarly, you can compare their overall ratings, for instance: overall score (Interactive Intelligence CaaS: 7.7 vs. ScreenConnect: 9.0) and user satisfaction (Interactive Intelligence CaaS: 100% vs. ScreenConnect: 96%). Analyze their differences and similarities and discover which one outperforms the other. Similarly think about what your business will be in years to come; will your business outgrow the app in the next 3-5 years?
People who don't have much time or would like to get a Customer Support Software suggestion from our experts may want to investigate these top choices for this year: Zendesk, Freshdesk Omni, Freshdesk.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you pick a app that you are sure will be an actual asset for your business you shouldn’t only limit yourself to what professionals have to say about it. Quite frequently personal experience with the app will vary, depending on specific goals and requirements. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each solution to give you an immediate overview of how actual users of Interactive Intelligence CaaS and ScreenConnect estimate their contact with the app. Our system is built around advanced analysis of product mentions on other sites, social networks as well as blogs, so you will get a complete and credible picture of what other customers think about every software. In this case Interactive Intelligence CaaS got a total satisfaction rating at 100% while for ScreenConnect 96% of people claim they had an enjoyable experience with it.
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