What is better Interactive Intelligence CaaS or Zendesk Chat? Assessing products to find the best Customer Support Software doesn't have to be hard. On our review platform, it is possible to match Interactive Intelligence CaaS and Zendesk Chat and immediately evaluate their distinct features. We allow you to take a look at their uniqe benefits, supported devices, customer support, pricing rates, terms, and many more.
It's also possible to compare their overall score (7.7 for Interactive Intelligence CaaS vs. 8.5 for Zendesk Chat) and overall customer satisfaction level (100% for Interactive Intelligence CaaS vs. 100% for Zendesk Chat). Take your time and examine your top choices and determine which one is right for your company. Similarly, you have to consider the software company’s background; can you count on them and will they still be on the market a few years from now?
We know that not all businesses have enough time to scrutinize a wide range of different products, so we came up with a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
It may not always be enough to just compare Interactive Intelligence CaaS and Zendesk Chat with one another. While reliable features, pricing plans and customer comments are all crucial and should be considered when making a final choice, you should also take a look at the recognition and awards merited by every product. In many cases a less dominant product may turn out to be an excellent choice that was distinguished with B2B awards such as our Supreme Software Award which shows that in spite of lesser market presence it’s a significant contender to the services that rule the market.
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