What is better Interactive Intelligence CaaS or VIZOR? Getting the best Customer Support Software product is all about evaluating different solutions and figuring out the top software for your specific needs. Our proprietary system will give you a fast look at the general rating of Interactive Intelligence CaaS and VIZOR. For all round quality and performance, Interactive Intelligence CaaS scored 7.7, while VIZOR scored 8.0. On the other hand, for user satisfaction, Interactive Intelligence CaaS earned 100%, while VIZOR earned 98%.
Below it's also possible to verify their characteristics, terms, plans, etc. to determine what program will be more suitable for your needs. One critical feature to assess is if the application can enable and disable permissions on various types of users to protect any confidential corporate data.
We did our best to prepare reviews of all popular Customer Support Software services that you can find on the market, but among them these three caught our special attention: Freshdesk, Freshdesk Omni, Zendesk.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
VIZOR offers basic and enterprise pricing options that vary according to cloud-based and on-premise services, the number of employees and integrations.
No Customer Support Software will be able to cover all the requirements of a specific team. While main features of Interactive Intelligence CaaS and VIZOR are obviously a priority you should also thoroughly analyze the integrations provided by every product. In many cases you will already be using various kinds of SaaS software in your company and it’s much wiser to opt for services that integrate well with one another. That way you will be able to ensure a reliable exchange of information between your teams and apps, which can significantly reduce time wasted on migrating between one product and the other.
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