Vivantio

NOAWARDS
YET
Pricing:
by quote
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Omnichannel customer support (email, SMS, chat, social media)
- Real-time performance visibility
- Voice Self Service
- Unified Communications
- Workforce management
- Virtual queue callback
- Business Process Automation
- Strategic planning
- Collections
- Outbound Dialing
- Multichannel recording
- CRM and UC Integrations
- Speech recognition
- Customer surveys
- Quality management
- Workforce Optimization
- Supervisor iPad Edition
- Interactive voice response
- Reporting and Analytics
- Speech analytics
Pricing Info
Pricing Info
Pricing available by quote only. Contact Interactive Intelligence for more pricing information.
Integrations
Integrations
Interactive Intelligence supports integrations with the following business systems and applications:
- Amazon Web Services
- Microsoft® Lync® Server
- Microsoft Dynamics® CRM
- Buzzient Enterprise™
- Oracle Social Experience
- Astute
- Heat (FrontRange)
- Onyx (Consona)
- Remedy (BMC)
- Oracle Service Cloud
- SAP
- Salesforce®
- Siebel (Oracle)
- NICE
- Verint
- Aspect
- PureCloud
- OrgSpan Select
- OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
Company Email
Contact No.
Company's Address
7601 Interactive Way
Indianapolis, Indiana 46278
USA
Interactive Intelligence CaaS Comparisons
Popular Interactive Intelligence CaaS Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Ticket templates
- Integrated interactive reports
- Data export (PDF, XML, CSV)
- Point-and-click codeless configuration
- Asset management/CMDB
- Custom reports builder
- Customizable views
- Active Directory/LDAP Integration
- Tasking
- Self-service web portal
- Interactive dashboards
- Incident management
- Automated escalation rules
- Problem management
- Change management
- Client management
- Knowledge base
- Service level management
- Asset audit trail
- Integrated reports
- Automated ticket routing
- Service Level Agreements (SLA)
- Business rules engine
Pricing Info
Vivantio is available as low as $42 per user per month. Pricing may be affected by various factors, including:
- The types of licenses you choose
- The number of technician licenses you need
- Discounts for non-profit or educational institutions
You can contact a member of the Vivantio solutions team to get exact pricing for your organization’s needs.
Integrations
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
- Azure Directory Sync
- Azure DevOps (VSTS)
- JIRA
- TFS
- Okta
- SCIM Provisioning
- Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Company Email
Sales@vivantio.com
Company's Address
Vivantio US East:
200 Portland Street
Boston, MA 02114
Vivantio Comparisons
Popular Vivantio Alternatives
Almost as essential as functionalities and client support responsiveness are pricing options provided by Interactive Intelligence CaaS and Vivantio. Although price should not be a deciding aspect it’s without a doubt an important thing to consider. You should try to find a flexible pricing plan that can be matched with your business size and easily scaled up if your company develops. You should be certain you don’t opt for plans that have extra functionalities that you won’t find a use for and always make an effort to contact with the vendor directly as big companies can frequently benefit from special pricing. You should also give a chance to a free trial or demo of each solution to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t ask you to pay any money and provides you with a solid overview of what it feels like to work with Interactive Intelligence CaaS and Vivantio.
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