What is better Interactive Intelligence CaaS or Vivantio? If you’re having a hard time picking the right Customer Support Software product for your company, try to compare the available software and determine which one offers more benefits. For example, here you can compare Interactive Intelligence CaaS (overall score: 7.7; user rating: 100%) vs. Vivantio (overall score: 8.4; user rating: 93%) for their overall performance.
It's also possible to see which one provides more functions that you need or which has more suitable pricing plans for your current budget constraints. Using a clear table to match their features will significantly boost the chances of getting the appropriate product for your company. Take a closer look at other aspects of the software like if it’s easy to use, adaptability, scalability, and pricing options.
People who don't have much time or need a Customer Support Software advice from our team might want to take a look at these top choices for this year: Freshdesk, Zendesk, Freshdesk Omni.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Almost as essential as functionalities and client support responsiveness are pricing options provided by Interactive Intelligence CaaS and Vivantio. Although price should not be a deciding aspect it’s without a doubt an important thing to consider. You should try to find a flexible pricing plan that can be matched with your business size and easily scaled up if your company develops. You should be certain you don’t opt for plans that have extra functionalities that you won’t find a use for and always make an effort to contact with the vendor directly as big companies can frequently benefit from special pricing. You should also give a chance to a free trial or demo of each solution to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t ask you to pay any money and provides you with a solid overview of what it feels like to work with Interactive Intelligence CaaS and Vivantio.
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