What is better IMsupporting or Salesforce Live Agent? Finding the appropriate Customer Support Software product is as simple as contrasting the strong and low functions and terms offered by IMsupporting and Salesforce Live Agent. Here it's also possible to match their all round scores: 8.7 for IMsupporting vs. 9.1 for Salesforce Live Agent. Or you can verify their general user satisfaction rating, 100% for IMsupporting vs. 92% for Salesforce Live Agent.
We suggest that you take some time to study their differences and determine which one is the better choice for your company. What’s more bear in mind to take into account your company’s or industry’s unique case, for example, a multilingual solution for a global team or a mobile platform to help you work in the field.
As of now, the leading services in our Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
IMsupporting offers four SMB and enterprise pricing packages for business owners and online sellers to choose from. Take a look at the details and select the pricing package that suits the needs of your business.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
Almost as crucial as useful features and user support quality are pricing packages offered by IMsupporting and Salesforce Live Agent. Although cost should not be the only aspect it’s definitely a significant thing to consider. You should look for a flexible pricing package that can be matched with your company size and painlessly scaled up when your business expands. Make sure you don’t select pricing plans that have complex features that you won’t find useful and always try to contact with the vendor directly because enterprises can usually benefit from more affordable prices. You should also give a chance to a free trial or demo of each service to spend at least some time working with it. It’s a helpful experience that doesn’t require you to pay any money and gives you a reliable overview of what it’s like to work with IMsupporting and Salesforce Live Agent.
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