What is better IMsupporting or Salesforce Live Agent? We are here to improve the cumbersome process of reviewing Customer Support Software products for you. In particular, on this page you can look at the overall performance of IMsupporting (8.7) and contrast it with the overall performance of Salesforce Live Agent (9.1). You may also match their overall user satisfaction rating: IMsupporting (100%) vs. Salesforce Live Agent (92%).
Likewise, lexamine their services in detail to see which product can better tackle your company’s requirements. Generally, any business solution has to let you to quickly check the big picture, at the same time giving you immediate access to the details.
Right now, the most significant products in our Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
IMsupporting offers four SMB and enterprise pricing packages for business owners and online sellers to choose from. Take a look at the details and select the pricing package that suits the needs of your business.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
In case you continue having second thoughts about which app will work best in your case it might be a sensible idea to examine each service’s social metrics. Such metrics are usually a sign of how popular a given app is and how wide is its online presence. For example IMsupporting Twitter account has currently 359 followers. At the same time Salesforce Live Agent Twitter is followed by 434181 people.
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