IMsupporting
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Live Chat Popup Customization
- User Queuing
- Departments
- Canned Replies
- Star Rating System
- Offline Messages
- Foresight Technology
- Real-Time Visitor Monitoring
Pricing Info
Pricing Info
IMsupporting offers four SMB and enterprise pricing packages for business owners and online sellers to choose from. Take a look at the details and select the pricing package that suits the needs of your business.
Personal – £9.99/month
- Ideal for small personal websites
- 1 user/staff account
- Unlimited liver chats per day
- System customization
- Stats & Reporting
Standard – £14.99/month
- Suitable for growing websites
- 3 user/staff accounts
- Unlimited charts per day
- Departments
- System customization
- Stats & Reporting
Business – £49.99/month
- For growing businesses
- 10 user/staff accounts
- Unlimited charts per day
- Departments
- System customization
- Stats & Reporting
Bespoke – Starts at £299/month
- A customizable live chat solution
- Dedicated server
- A bespoke live chat system
- White-labeling
Integrations
Integrations
IMsupporting provides plugins that allow you to integrate the software with the following CMS tools:
- Drupal
- WordPress
- Blogger
- Joomla
- BigCommerce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Graham Smart
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A live chat messaging software which helps business website owners and staff engage with customers in real-time and increase conversions.
Company Email
Sales@IMsupporting.com
Company's Address
IMsupporting LTD
36 The Larches, Abbeymead, Gloucester,
United Kingdom, GL4 5WR
IMsupporting Comparisons
Popular IMsupporting Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- web self-service widgets through mobile, web & social
- customer analytics
- intelligent support agent tools
- real-time FAQs
- intelligent contextual answers in any language
- interactive troubleshooting flows
- easy escalation to agents via email or chat
- widget customization
- proactive engagement with high-value customers
- conversion tracking
- SLA tracking
- custom charts
- customer feedback
- Google Analytics Integration and API for enterprise customers
- support ticket system
- queue management
- Rule Engine that sends auto-responders, assignment to users etc.
- in terms of security , Access to servers is restricted to HTTPS protocol encrypted by SSL3 and TLS cryptography.
Pricing Info
Here are the nanoRep cost details:
Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk
Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support
Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features
Integrations
- Magento
- Live Person
- Google Analytics
- Sales Force
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IKEA, MTV, Build.com, Thomas Cook, Pods.com, Waze, Wix, eToro, Oanda, Rocketlawyer, Plimus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Maximize conversion & reduce support load by providing personalized answers for every question.
Company Email
Company's Address
not listed
nanoRep Comparisons
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All the data, information and opinions that we presented in this table were collected from official vendor sites, marketing materials available online, actual experience from real customers as well as our individual hands-on use of every product by a professional reviewer. We put a lot of effort to thoroughly test every solution, therefore we not only examine it internally, but we also correlate our findings with views of other people from the SaaS community.
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