What is better IMsupporting or Birdeye? If you’re getting a difficult time picking the right Customer Support Software product for your needs, it’s a good idea to do a comparison of the available software and discover which one offers more advantages. In particular, here you can compare IMsupporting (overall score: 8.7; user rating: 100%) vs. Birdeye (overall score: 9.0; user rating: 97%) for their overall performance.
You can also see which one provides more tools that you need or which has better pricing plans for your current situation. Having a clear table to match their features will significantly increase the likelihood of getting the best product for your company. Take a closer look at other aspects of the software like if it’s easy to use, flexibility, scalability, and pricing plans.
In case you you would like to quickly locate the top Customer Support Software according to our experts we recommend you check out the following solutions: Freshdesk, Freshdesk Omni, Zendesk.
IMsupporting offers four SMB and enterprise pricing packages for business owners and online sellers to choose from. Take a look at the details and select the pricing package that suits the needs of your business.
Birdeye integrates with over 3,000 software systems to automate reviews, online visibility, operations, and revenue. Among the third-party applications that Birdeye integrates with include the following:
Cro Software Solutions
FreshBooks
InvoiceASAP
MoverBase
Peachtree
QuickBooks Desktop
QuickBooks Online
Square
The Edge
Zoho CRM
Birdeye also seamlessly integrates with Google apps and services:
Google private API for Reviews
Google My Business
Google Messaging
Google Maps
Google Knowledge Panel
Advanced Google analytics
Google single sign-in
Google Seller Ratings
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AMN Healthcare, Boardwalk, Ace Rent-a-Car
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A reliable reputation management and customer experience software designed to help businesses transform their customers into a powerful marketing engine. It allows businesses to analyze various customer feedback and reviews across major social channels, surveys, and review sites. Birdeye provides businesses a solid platform for review generation, monitoring, management, and marketing.
When you pick a service that you think will be an actual asset for your team you shouldn’t just focus on what reviewers have to say about it. Quite frequently individual experience with the product may change, depending on your own goals and needs. This is why in our reviews we also offer our User Satisfaction Rating for every app to give you a quick impression of how actual users of IMsupporting and Birdeye rate their contact with the service. Our algorithm is built around complex analysis of product mentions on other sites, social media as well as blogs, so you are going to obtain a complete and credible picture of what other users think about each solution. In this case IMsupporting got a total satisfaction rating at 100% while for Birdeye 97% of people say they had an enjoyable experience with it.
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