What is better IMsupporting or NinjaOne (Formerly NinjaRMM)? The ideal Customer Support Software is a program that can handle your company’s specific requirements. You can determine which option works best for your industry if you examine several products before you decide which one is the best.
As an example, IMsupporting and NinjaOne (Formerly NinjaRMM) are scored at 8.7 and 8.6, respectively, for general quality and performance. Likewise, IMsupporting and NinjaOne (Formerly NinjaRMM) have a user satisfaction rating of 100% and 93%, respectively, which shows the general feedback they get from customers. Even better, reach put to a current user of the software and solicit their opinion regarding the software in question.
We know that not all businesses have the time to examine a large number of different products, so we came up with a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
IMsupporting offers four SMB and enterprise pricing packages for business owners and online sellers to choose from. Take a look at the details and select the pricing package that suits the needs of your business.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
In case you are still having second thoughts about which product will perform best in your case it might be a sensible idea to analyze each service’s social metrics. These metrics are usually a way to see how popular each app is and how wide is its online presence.For example, if you analyze IMsupporting LinkedIn account you’ll find out that they are followed by 9 people. In case of NinjaOne (Formerly NinjaRMM) the number of followers on their LinkedIn page is 2491.
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