What is better IMsupporting or Zendesk? Getting the suitable Customer Support Software product is as straightforward as evaluating the good and poor features and terms offered by IMsupporting and Zendesk. Here it's also possible to match their general scores: 8.7 for IMsupporting vs. 9.7 for Zendesk. Or you can check their general user satisfaction rating, 100% for IMsupporting vs. 98% for Zendesk.
We suggest that you take some time to review their differences and figure out which one is the better choice for your organization. Likewise, remember to consider your company’s or industry’s special situation, for example, a multilingual software for a global staff or a mobile platform to help you work in the field.
We did our best to review all popular Customer Support Software services that you can find on the market, but among them these three deserved our special attention: Freshdesk Omni, Freshdesk, Zendesk.
IMsupporting offers four SMB and enterprise pricing packages for business owners and online sellers to choose from. Take a look at the details and select the pricing package that suits the needs of your business.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
All the data, information and experiences that we offered in this table were collected from official vendor sites, marketing materials available online, actual experience from real clients as well as our individual direct use of every product by a professional reviewer. We do our best to extensively examine every app, so we not only examine it on our own, but we also compare our findings with experiences of other users from the B2B community.
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