What is better ICTBroadcast or Five9? We are here to simplify the cumbersome process of assessing Customer Support Software products for you. For instance, on this page you can check the overall performance of ICTBroadcast (8.0) and contrast it with the overall performance of Five9 (8.6). It's also possible to match their overall user satisfaction rating: ICTBroadcast (97%) vs. Five9 (91%).
Likewise, lexamine their services thoroughly to determine which product can better deal with your company’s requirements. Generally, any business solution has to let you to immediately check the big picture, at the same time offering you immediate access to the details.
We know that not all companies have the time to test dozens of various solutions, so we created a list of recommendations that you may find useful. Our top selections for the Call Center Software category are: Zendesk, Freshdesk Contact Center, JustCall.
To meet the needs of two different types of clients, ICTBroadcast is offered in two enterprise pricing editions and several add-ons. The price also scales with the channel limits. Contact the vendor for custom pricing if you need a plan for over 500 channels. A free trial is also available.
Enterprise Edtion – Starts at $299 for Five Channels
To consolidate client data and documents into a single database for easy access and management, ICTBroadcasts integrates with several CRM programs. This includes:
SuiteCRM
SugarCRM
EspoCRM
Yetiforce
Vtiger
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ICTBroadcast is a unified call center and communications auto-dialer software.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
Almost as important as features and user support quality are pricing packages given by ICTBroadcast and Five9. Although pricing should not be the sole aspect it’s without a doubt a key thing to think about. You should expect a flexible pricing package that can be matched with your business size and painlessly scaled up if your team grows. You should be certain you don’t opt for packages that have extra functionalities that you won’t find a use for and always make an effort to contact with the vendor directly because enterprises can usually benefit from discounts. You should also check out a free trial or demo of each solution to spend at least some time using it. It’s a helpful experience that doesn’t ask you to spend any money and provides you with a solid overview of what it feels like to work with ICTBroadcast and Five9.
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