What is better ICTBroadcast or Salesforce Service Cloud? If you need to have a quick way to find out which Customer Support Software product is better, our proprietary method gives ICTBroadcast a score of 8.0 and Salesforce Service Cloud a score of 9.6 for all round quality and performance. At the same time, ICTBroadcast is rated at 97%, while Salesforce Service Cloud is rated 97% for their user satisfaction level.
You can also examine their product details, including functions, tools, options, plans, costs, and others. See whether the solution allows you to customize at least part of its workflows to ensure it complements your own business workflows.
In the event you would like to quickly identify the best Call Center Software according to our review team we suggest you examine one of these services: Zendesk, Freshdesk Contact Center, JustCall.
To meet the needs of two different types of clients, ICTBroadcast is offered in two enterprise pricing editions and several add-ons. The price also scales with the channel limits. Contact the vendor for custom pricing if you need a plan for over 500 channels. A free trial is also available.
Enterprise Edtion – Starts at $299 for Five Channels
To consolidate client data and documents into a single database for easy access and management, ICTBroadcasts integrates with several CRM programs. This includes:
SuiteCRM
SugarCRM
EspoCRM
Yetiforce
Vtiger
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ICTBroadcast is a unified call center and communications auto-dialer software.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Every time you select a solution that you think will be an actual asset for your team you shouldn’t only pay attention to what professionals have to say about it. Quite frequently personal experience with the service will vary, depending on specific goals and work processes. That’s why in our reviews we also offer our User Satisfaction Rating for each app to give you an immediate overview of how actual users of ICTBroadcast and Salesforce Service Cloud rate their experience with the app. Our algorithm is built around advanced analysis of product appearances on other sites, social media and blogs, so you are going to get a comprehensive and reliable picture of what other clients think about each app. In this example ICTBroadcast got a total satisfaction rating at 97% while for Salesforce Service Cloud 97% of users say they had a positive experience with it.
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