What is better ICTBroadcast or Zendesk? Different businesses need different types of Customer Support Software. To learn which service meets your needs, think about evaluating various solutions feature by feature along with their terms and pricing. Furthermore, you will get a quick idea of their overall effectiveness and customer feedback by having a look at our smart scoring system.
The results are: ICTBroadcast (8.0) vs. Zendesk (9.7) for overall quality and efficiency; ICTBroadcast (97%) vs. Zendesk (98%) for user satisfaction rating. Check out their strong and weaker points and see which software is a more sensible choice for your company. A simple, practical tip is to note down the strengths and weaknesses of both applications next to each other and find out which software is better.
If you would like to quickly decide on the more reliable Call Center Software according to our experts we advise you examine these services: Freshdesk Contact Center, Zendesk, JustCall.
To meet the needs of two different types of clients, ICTBroadcast is offered in two enterprise pricing editions and several add-ons. The price also scales with the channel limits. Contact the vendor for custom pricing if you need a plan for over 500 channels. A free trial is also available.
Enterprise Edtion – Starts at $299 for Five Channels
To consolidate client data and documents into a single database for easy access and management, ICTBroadcasts integrates with several CRM programs. This includes:
SuiteCRM
SugarCRM
EspoCRM
Yetiforce
Vtiger
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ICTBroadcast is a unified call center and communications auto-dialer software.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
No Customer Support Software will be perfect enough to cover all the requirements of a business. Even though core features of ICTBroadcast and Zendesk are important you should also carefully study the integrations offered by every product. In many cases you will already be working with various kinds of B2B software in your company and it’s always better to go with services that integrate well with each other. With that approach you can ensure an effortless transfer of data between your teams and apps, which can considerably reduce time devoted to migrating between one service and the next.
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