What is better ICTBroadcast or Zendesk Chat? With different features, pricing, details, and more to compare, choosing the right Customer Support Software for your company is tricky. However by using our system, it is simple to match the functions of ICTBroadcast and Zendesk Chat including their general rating, respectively as: 8.0 and 8.5 for overall score and 97% and 100% for user satisfaction.
You can also evaluate them feature by feature check out which program is a better fit for your business. Don’t forget to use a trial version first prior to getting a plan to see how the software can benefit you in real setting.
Currently, the leading services in our Call Center Software category are: Zendesk, JustCall, Freshdesk Contact Center.
To meet the needs of two different types of clients, ICTBroadcast is offered in two enterprise pricing editions and several add-ons. The price also scales with the channel limits. Contact the vendor for custom pricing if you need a plan for over 500 channels. A free trial is also available.
Enterprise Edtion – Starts at $299 for Five Channels
To consolidate client data and documents into a single database for easy access and management, ICTBroadcasts integrates with several CRM programs. This includes:
SuiteCRM
SugarCRM
EspoCRM
Yetiforce
Vtiger
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ICTBroadcast is a unified call center and communications auto-dialer software.
Please keep in mind that while both ICTBroadcast and Zendesk Chat may have a reliable range of features each solution could be designed for a different company size. If you are comparing features you may want to pay attention to a company size they are meant for. Some elements could scale up well for big enterprises but if you own a small or medium company it’s usually better to stay away from paying for customized features that you might never have a chance to use.
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