What is better ICTBroadcast or Vivantio? The perfect Customer Support Software is a product that can deal with your company’s unique requirements. It is possible to determine which alternative works best for your business if you assess a wider range of products before you decide which one is the best.
For example, ICTBroadcast and Vivantio are scored at 8.0 and 8.4, respectively, for total quality and performance. Similarly, ICTBroadcast and Vivantio have a user satisfaction rating of 97% and 93%, respectively, which indicates the general satisfaction they get from customers. Better yet, talk to a regular client of the software and solicit their comments regarding the solution in question.
We realize that not all people have the time to examine a large number of different products, so we prepared a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: Freshdesk Contact Center, Zendesk, JustCall.
To meet the needs of two different types of clients, ICTBroadcast is offered in two enterprise pricing editions and several add-ons. The price also scales with the channel limits. Contact the vendor for custom pricing if you need a plan for over 500 channels. A free trial is also available.
Enterprise Edtion – Starts at $299 for Five Channels
To consolidate client data and documents into a single database for easy access and management, ICTBroadcasts integrates with several CRM programs. This includes:
SuiteCRM
SugarCRM
EspoCRM
Yetiforce
Vtiger
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ICTBroadcast is a unified call center and communications auto-dialer software.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
If you are still having doubts about which solution will perform best for your business it might be a good idea to investigate each service’s social metrics. Such metrics are quite often a sign of how popular a given solution is and how extensive is its online presence. For example, in case of Facebook ICTBroadcast has 1800 likes on their official page while Vivantio profile is liked by 0 people.
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