Compare Freshdesk vs ManageEngine ServiceDesk Plus 2026

Freshdesk

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Freshdesk

List of Features

Ticket Management and Monitoring
Team Inbox
SLA Management
Agent Collision Detection
Custom Ticket Creation
Repeated Action Automation
Pre-formatted Response Generation
Team Huddle
Shared Ownership
Linked Tickets
Ticket Splitting
Multichannel Support
Ticket Dispatch
Intelligent Ticket Management
Time-triggered Automation
Event-triggered Automation
Real-time Email Notification
Immediate Solutions Provider
Email to Knowledge Base Content
Feedback Mechanism
Knowledge Base Monitoring
Moderation Creation and Management
Forum topic to ticket conversion
Helpdesk and customer satisfaction reports
Real-time customer analytics
Customized Reports
Portal Design and Customization
Agent Management and Delegation
Custom Ticketing, URL, and apps
Customer Segmentation
Custom SSL Certificates
IP and Network Restrictions
Identity and Access Management

Pricing Info

Freshdesk

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.

Freshdesk offers various subscription plans plus a free app. The vendor provides 24/5 phone support and 24/7 email support. You can test it first when you sign up for Freshdesk free trial here.

Free ⁠– $0

2 agents for 6 months
Ticket Dispatch: Automatically assign tickets to the right agents
Knowledge Base: Create a self-service portal for your customers
Ticket Trend Report: Analyze ticket patterns and improve support
Out-of-the-Box Analytics and Reporting: Access pre-built reports and dashboards

Freshdesk Omni (Growth) – $29/user/month (billed annually)

Omnichannel helpdesk:

Freshdesk Command Centre – Unified workspace
Ticketing
Customer portal and knowledge base

Freddy AI:

AI agents – Conversational AI, Vertical AI, Agentic Workflows (First 500 sessions included. $49 per 100 sessions)

Analytics:

Standard reports and real-time dashboards

Security, routing, SLA:

Role-based access control
SSO

Freshdesk Omni (Pro) – $79/user/month (billed annually)

Omnichannel helpdesk:

Everything in Freshdesk Omni Growth plus
Multilingual helpdesk
Assignment (IntelliAssign, load-based, round robin)

Freddy AI:

AI agents – Conversational AI, Vertical AI, Agentic Workflows, Email AI Agent (First 500 sessions included. $49 per 100 sessions)
AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)

Analytics:

Everything in Freshdesk Omni Growth plus
Custom real-time dashboard
Agent availability dashboard

Self-service:

Multilingual translations
Full portal customization

Security, routing, SLA:

Everything in Freshdesk Omni Growth plus
Business hours
Multiple SLA policies

Freshdesk Omni (Enterprise) – $119/user/month (billed annually)

Free 14-day trial

Omnichannel helpdesk:

Everything in Freshdesk Omni Pro plus
Skill-based assignment

Freddy AI:

Everything in Freshdesk Omni Pro
AI Insights – Proactive insights, Converstional insights

Analytics:

Everything in Freshdesk Omni Pro plus
Custom object analysis

Self-service:

Everything in Freshdesk Omni Pro plus
Approval workflow
Flexible knowledge base hierarchy

Security, routing, SLA:

Everything in Freshdesk Omni Pro plus
Agent shifts
JWT authentication
Allowed domains and IP whitelisting

Freshdesk Email and Ticketing (Growth) – $19/user/month (billed annually)

Help Desk and Ticketing:

Ticketing
Shared inbox
Threads and tasks
Customer portal

Analytics:

OOB analytics and standard reports

Self-service:

Knowledge base

Security, routing, SLA:

Role-based access control
SSO
Ticket dispatch

Freshdesk Email and Ticketing (Pro) – $55/user/month (billed annually)

Help Desk and Ticketing:

Everything in Freshdesk Growth plus
Collaborators
Multilingual help desk

Freddy AI:

Email AI Agent (First 500 sessions included. $49 per 100 sessions)
AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)

Analytics:

Everything in Freshdesk Growth plus
Custom real-time dashboard
Agent availability dashboard

Self-service:

Multilingual translations
Full portal customization

Security, routing, SLA:

Everything in Freshdesk Growth plus
Business hours
Multiple SLA policies

Freshdesk Email and Ticketing (Enterprise) – $89/user/month (billed annually)

Help Desk and Ticketing:

Everything in Freshdesk Pro

Freddy AI:

Email AI Agent (First 500 sessions included. $49 per 100 sessions)
AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)

Analytics:

Everything in Freshdesk Growth plus
Custom real-time dashboard
Agent availability dashboard

Self-service:

Everything in Freshdesk Pro plus
Approval workflow
Flexible knowledge base hierarchy

Security, routing, SLA:

Everything in Freshdesk Pro plus
Agent shifts
JWT authentication
Allowed domains and IP whitelisting

Learn more about Freshdesk pricing

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

Facebook
Twitter
SugarCRM
Capsule
Harvest
Gmail Gadgets
Google tools
Dropbox
HelpOnClick
Snap Engage
iContact
Zoho CRM
Freshchat
Nimble
FetchFlow
Knowlarity
Highrise
Olark
Microsoft Teams
Constant Check
Userlike
Magento
Woo Themes
OneSky
FreshPlugs
RESTful API

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.

Company Email

support@freshdesk.com

Contact No.

+1 (866) 832-3090

Company's Address

Freshworks, Inc.
311 California Street, San Francisco, CA 94104
USA

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Popular Freshdesk Alternatives

Product Name

Score

Freshdesk Best Alternatives for 2026 9.0

Freshdesk Best Alternatives for 2026 8.8

Freshdesk Best Alternatives for 2026 8.3

Freshdesk Best Alternatives for 2026 8.0

ManageEngine ServiceDesk Plus

An award given to products our B2B experts find especially valuable for companies

SmartScore™

8.7

User Satisfaction

100%

Pricing:

Starting from $10

ManageEngine ServiceDesk Plus

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

ManageEngine ServiceDesk Plus

List of Features

Multi language support coupled with smooth API integration
Solid Knowledge Base
Self Service Portal with password security
Modifiable help desk system
Service Level Agreements
Flexible ticket management
Mobile support compatibility with iPhone, iPad, and Android apps
Multiple channel support
Flexible out-of-the-box integrations with 3rd party apps
Easy & effective asset management
Effective incident and problem management

ManageEngine ServiceDesk Plus

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

Cloud
- starts from $10/tech/month billed annually or $12/month billed monthly
- Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
- starts from $120/tech billed annually
- Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

Cloud
- starts from $21/tech/month billed annually or $23/month billed monthly
- starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
- starts from $248/tech billed annually
- starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

Cloud
- starts from $50/tech/month billed annually or $58/month billed monthly
- starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
- starts from $598/tech billed annually
- starts from $1,195/year – 2 techs and 250 nodes

Add-ons

Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans

Learn more about ManageEngine ServiceDesk Plus pricing

ManageEngine ServiceDesk Plus

Integrations

ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco

Plug-Ins

Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.