What is better Freshdesk Contact Center or Five9? With different functionalities, pricing, conditions, and more to check, determining the best Customer Support Software for your organization is tough. But making use of our system, it is simple to match the features of Freshdesk Contact Center and Five9 together with their general rating, respectively as: 9.2 and 8.6 for overall score and 100% and 91% for user satisfaction.
You can also evaluate them feature by feature check out which application is a better fit for your company. Keep in mind to get a free trial first prior to subscribing to see how the program works in real scenarios.
In case you you want to quickly locate the top Call Center Software according to our experts we recommend you try out the following products: Freshdesk Contact Center, JustCall, Zendesk.
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
Every time you pick a solution that you believe will work best for your company you shouldn’t only pay attention to what professionals have to say about it. In many cases personal experience with the service may be different, depending on your own preferences and work processes. This is why in our reviews we also give our User Satisfaction Rating for each app to give you a reliable impression of how actual users of Freshdesk Contact Center and Five9 evaluate their contact with the product. Our algorithm is based on detailed analysis of product mentions on other sites, social media as well as blogs, so you are going to get a full and credible landscape of what other people think about every solution. In this example Freshdesk Contact Center has a total satisfaction rating at 100% while for Five9 91% of people express they had a positive experience with it.
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