What is better Freshdesk Contact Center or NinjaOne (Formerly NinjaRMM)? We are here to streamline the whole process of contrasting Customer Support Software products for you. For instance, on this page you can verify the overall performance of Freshdesk Contact Center (9.2) and contrast it with the overall performance of NinjaOne (Formerly NinjaRMM) (8.6). You can also match their overall user satisfaction rating: Freshdesk Contact Center (100%) vs. NinjaOne (Formerly NinjaRMM) (93%).
Similarly, study their functions in detail to see which product can better address your company’s needs. In general, any B2B software must let you to comfortably check the big picture, all the while offering you immediate access to the details.
Those of you who don't have much time or could use a Call Center Software suggestion from our team may want to try out these top choices for this year: JustCall, Freshdesk Contact Center, Zendesk.
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
Almost as essential as functionalities and client support responsiveness are pricing packages provided by Freshdesk Contact Center and NinjaOne (Formerly NinjaRMM). Although pricing should not be a deciding element it’s surely an important thing to think about. You should expect a flexible pricing plan that can be matched with your company size and effortlessly scaled up if your company grows. Be sure that you don’t opt for pricing plans that have extra functionalities that you won’t find a use for and always try to contact with the vendor directly because enterprises can frequently count on special pricing. You should also give a chance to a free trial or demo of every software to spend at least some time using it. It’s a helpful experience that doesn’t ask you to spend any money and gives you a reliable overview of what it feels like to work with Freshdesk Contact Center and NinjaOne (Formerly NinjaRMM).
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