What is better Freshdesk Contact Center or Zendesk? Today’s corporations seek the top Customer Support Software product to continue to be competitive. On this page we help you with choosing the best tool, by allowing you to examine Freshdesk Contact Center and Zendesk down to the very details of their individual modules.
You may also make use of our general scoring values, which rate the software general quality and performance. Freshdesk Contact Center got a 9.2 score, while Zendesk has a score of 9.7. Likewise, you may compare their general user satisfaction rating: 100% (Freshdesk Contact Center) against 98% (Zendesk). Bear in mind to opt for the software that best answers your most crucial issues, not the solution with the most robust features.
In the event you have to quickly locate the optimal Call Center Software according to our review team we advise you try out these services: Zendesk, JustCall, Freshdesk Contact Center.
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
It may not always be enough to simply compare Freshdesk Contact Center and Zendesk with one another. Although specific tools, pricing and customer experience are all important and should be included when making a final decision, you should also check out the recognition and awards merited by every software. In many cases a less dominant software may turn out to be an excellent choice that was a winner of many industry awards such as our Great User Experience Award which shows that despite limited market presence it’s a significant contender to the solutions that rule the market.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
