What is better Freshdesk Contact Center or ScreenConnect? With various functionalities, pricing, details, and more to check, choosing the best Customer Support Software for your company is tough. However making use of our system, you can easily match the characteristics of Freshdesk Contact Center and ScreenConnect including their general rating, respectively as: 9.2 and 9.0 for overall score and 100% and 96% for user satisfaction.
You can also evaluate them feature by feature and find out which software is a more suitable fit for your enterprise. Don’t forget to use a free trial first prior to opting in for a plan to experience how the program performs in real setting.
Those of you who want to save some time or need a Call Center Software suggestion from our team may want to investigate these top choices for this year: JustCall, Freshdesk Contact Center, Zendesk.
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
It may not always be sufficient to just compare Freshdesk Contact Center and ScreenConnect against one another. Although reliable features, cost and customer experience are all important and should be taken into account when making a final choice, you should also pay attention to the recognition and awards merited by each software. Very often a less popular solution may turn out to be an amazing choice that was a winner of many SaaS awards such as our Supreme Software Award which shows that regardless of limited market presence it’s a worthy contender to the products that dominate the market.
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