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Compare Freshdesk Contact Center vs Salesforce Service Cloud

SCORES FEATURES PRICING PRICING MODEL INTEGRATIONS

What is better Freshdesk Contact Center or Salesforce Service Cloud? The perfect Customer Support Software is a solution that can address your company’s unique demands. You can determine which solution works really with your company if you compare different products before you decide which one is the best.

As an example, Freshdesk Contact Center and Salesforce Service Cloud are scored at 9.2 and 9.6, respectively, for general quality and performance. Similarly, Freshdesk Contact Center and Salesforce Service Cloud have a user satisfaction rating of 100% and 97%, respectively, which reveals the general satisfaction they get from customers. Better yet, talk to a current user of the software and ask for their feedback about the application in question.

As of now, the top solutions in our Call Center Software category are: Zendesk, JustCall, Freshdesk Contact Center.

You shouldn’t expect simply a broad set of useful tools and scalable pricing from a credible Customer Support Software. Almost as crucial as core features is a top-notch customer support. You want to make sure that when you have any questions about Freshdesk Contact Center or Salesforce Service Cloud, or you run into a problem, or perhaps you’ll need to ask for a certain update or feature beneficial to your team you can trust in a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are offered. What is more, it’s a significant advantage if you can enjoy individual training or at least a knowledge base you can use.

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