What is better Freshdesk Contact Center or Vivantio? You have such a wide range of Customer Support Software solutions in today’s state of that industry that picking the right product can be difficult. On our comparison page, you can easily evaluate the features, pricing terms, available plans, and more details of Freshdesk Contact Center and Vivantio.
You can also examine their score (9.2 for Freshdesk Contact Center vs. 8.4 for Vivantio) and user satisfaction level (100% for Freshdesk Contact Center vs. 93% for Vivantio). The scores and ratings give you a solid idea how these two software products perform. Moreover, make sure if the solution can integrate with existing business apps to ensure greater productivity.
Users who don't have much time or want a Call Center Software recommendation from our experts may want to take a look at these top choices for this year: Zendesk, JustCall, Freshdesk Contact Center.
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Every time you choose a service that you believe will be an actual asset for your company you shouldn’t simply pay attention to what professionals have to say about it. Quite frequently personal experience with the software will vary, depending on your own preferences and work processes. This is why in our reviews we also give our User Satisfaction Rating for every product to give you a reliable impression of how actual users of Freshdesk Contact Center and Vivantio rate their experience with the solution. Our algorithm is built around advanced analysis of product mentions on other sites, social media as well as blogs, so you will get a full and reliable landscape of what other users think about every software. In this case Freshdesk Contact Center has a total satisfaction rating at 100% while for Vivantio 93% of users say they had an enjoyable experience with it.
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