What is better CallFire or ScreenConnect? Specific organizations demand different types of Customer Support Software. To find out which solution meets your requirements, think of comparing various alternatives feature by feature along with their conditions and prices. Similarly, you can get a quick idea of their general performance and customer feedback by checking our smart scoring system.
The results are: CallFire (7.5) vs. ScreenConnect (9.0) for total quality and performance; CallFire (N/A%) vs. ScreenConnect (96%) for user satisfaction rating. Analyze their strong and low points and find out which software is a more sensible choice for your company. A simple, practical tactic is to write the pros and cons of both applications next to each other and find out which software comes on top.
We did our best to review all popular Customer Support Software solutions that you can find out there, but among them these three deserved our special attention: Freshdesk Omni, Zendesk, Freshdesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You don’t want just a broad set of functionalities and scalable pricing plans from a credible Customer Support Software. Almost as essential as key features is a quality customer support. You want to ensure that if you have any questions about CallFire or ScreenConnect, or you struggle with some problems, or perhaps you’ll want to request a certain change or feature beneficial to your company you can trust in a responsive and helpful customer support. Examine whether solutions such as phone support, tickets or live chat are available. It’s also a major asset if you can enjoy personal training or at least a knowledge base you can use.
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