Zendesk Chat
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Analytics reports
- Auto-attendant and call routing
- Automated polls and surveys
- Call tracking
- Campaign management
- CRM integration
- Customer history and notes
- Data collection
- Developer API
- DNC/FTC compliance info
- Interactive voice response (IVR)
- Multi-line dialing
- Prerecorded messages as voicemails
- Remote/home agents
- Single-line auto-dialer
- SMS-enabled call tracking
- Text messaging
- Track real-time results
- Unlimited call transfers (1 credit/min)
- Voice broadcast
Pricing Info
Pricing Info
CallFire offers four plans:
Pay As You Go: 5 cents per minute/text
- No monthly fee
- Optional monthly rentals: $3.00 phone numbers, $25 keywords
Lite: $99/month
- 2500 minutes/texts
- Optional monthly rentals: $2.50 phone numbers, $20 keywords
Startup: $199/month
- 5500 minutes/texts
- Optional monthly rentals: $2.25 phone numbers, $15 keywords
Pro: $599/month
- 20,000 minutes/texts
- Optional monthly rentals: $1.75 phone numbers, $10 keywords
All plans include:
- 6am – 6pm PT customer support
- Dial within the US and Canada
- Extensive real-time reporting
- Free transfers
- Record inbound calls for free
- Simple “Do Not Call” list setup
- Text-to-speech support
- Unlimited contacts
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Sports Brokers, Kelly Roofing, Planet Fitness, Fitness 19
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
CallFire provides a number of call center tools to automate outbound campaigns and monitor business activity.
Company Email
support@callfire.com
Contact No.
Company's Address
1410 2nd St., Suite 200, Santa Monica, CA 90401
CallFire Comparisons
Popular CallFire Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Appearance customization
- Chat client (that customers use)
- Chat agent console / use of instant messengers (IM)
- Proactive chats & Triggers
- Offline mode
- Shortcuts / canned messages
- Create chat protocols
- Tracking & live analytics
- Internationalization
Pricing Info
Zendesk offers Chat as an add-on if purchasing support only, but they also come included in the Zendesk Suite.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $49/agent/month (billed annually)
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center – SINGLE
- Easy-to-set up automations & workflows
- AI-powered automated answers – UP TO 50
- Unified agent workspace
- Routing based on agent status and capacity
- Reporting and analytics – PREBUILT
- Data and file storage – STANDARD
- 1,000+ apps and integrations – PREBUILT
- Robust APIs – STANDARD RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
Suite Growth –$79/agent/month (billed annually)
- All Suite Team features, plus:
- Multilingual content
- CSAT surveys
- Custom reports & dashboard
Suite Professional – $99/agent/month (billed annually)
- All Suite Growth features, plus:
- Live agent activity dashboard – VIEWABLE
- Integrated community forums
- Private conversation threads
- Customizable and shareable dashboards
- Advanced voice capabilities
- Data Location Options
- HIPAA compliance
- Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $150/agent/month (billed annually)
- All the core elements needed for excellent customer support, plus
- Custom team roles and permissions
- Advanced knowledge management
- Customizable agent workspaces
- Customizable branding for web conversations
- Light access licenses – UP TO 1000
- Live data and external dashboard sharing
- Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
- Sandbox environment for change management
- Robust APIs – ENTERPRISE RATE LIMIT
- AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans – from $215/agent/month (billed annually)
- Talk to Sales for further details
Integrations
Zendesk Chat supports integration with the following business systems and applications:
- Zendesk
- Google Analytics
- Salesforce
- Highrise
- Magento
- Shopify
- Tictail
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WeTheChic, Zespoke, Indigo Car Hire, Hyundai, Creative, Philips
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Zopim’s web chat software offers users with a huge advantage over their competition through its live chat support service.
Company Email
support@zopim.com
Company's Address
Zopim Technologies Pte Ltd
401 Commonwealth Drive
Haw Par Technocentre, #07-01
Singapore 149598
Zendesk Chat Comparisons
Popular Zendesk Chat Alternatives
In the event you are still having doubts about which app will be best for your company it might be a sensible idea to examine each service’s social metrics. These metrics are frequently an indicator of how popular each service is and how wide is its online presence.For instance, if you look at CallFire LinkedIn account you’ll see that they are followed by 29 users. In case of Zendesk Chat the volume of followers on their LinkedIn page is 609.
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