What is better CallFire or Vivantio? Purchasing the proper Customer Support Software product is as easy as contrasting the good and weaker characteristics and terms offered by CallFire and Vivantio. Here it's also possible to match their general scores: 7.5 for CallFire vs. 8.4 for Vivantio. Or you can look at their general user satisfaction rating, N/A% for CallFire vs. 93% for Vivantio.
We suggest that you put some effort and study their differences and decide which one is the better choice for your business. Moreover. remember to consider your company’s or industry’s unique case, such as, a multilingual software for a global company or a mobile version to help you work away from your office.
Our team put a lot of effort to prepare reviews of all popular Customer Support Software services that you can find out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk Omni, Freshdesk.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
You shouldn’t expect just a broad array of features and adjustable pricing packages from a reliable Customer Support Software. Almost as essential as main features is a top-notch customer support. You want to ensure that when you have any questions about CallFire or Vivantio, or you struggle with some problems, or perhaps you’ll want to request a specific revision or feature useful to your company you can trust in a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are available. What is more, it’s a major asset if you are able to benefit from individual training or at the very least a knowledge base you can use.
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