What is better Callcap or Five9? If you need an efficient Customer Support Software product for your organization you have to make time to evaluate various solutions. It doesn’t have to be difficult, and can be as simple as matching their traits in a table like the one below. You will also get a good idea how each product operates. For instance, on this page you can check Callcap’s overall score of 7.7 and compare it against Five9’s score of 8.6; or Callcap’s user satisfaction level at N/A% versus Five9’s 91% satisfaction score.
The assessment can help you find out the pros and cons of each service, and decide which matches your requirements better. Beyond the rich features, the software that’s simple to grasp and use is always the better option.
Our experts made sure to prepare reviews of all popular Call Center Software services that you can find on the market, but among all the ones we reviewed these three deserved our special attention: JustCall, Freshdesk Contact Center, Zendesk.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
Please note that while both Callcap and Five9 may have an excellent array of features every software may be aimed at a different company size. If you are studying different apps you may want to give some attention to a company size they are catering to. Certain features could scale up efficiently for large enterprises but if you own a small or medium company it’s usually more sensible to refrain paying for advanced functionalities that you might never actually use.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
