What is better Callcap or Zendesk? If you’re having a hard time deciding on the best Customer Support Software product for your situation, we suggest that you compare and contrast the available software and discover which solution offers more positive aspects. For example, here you can compare Callcap (overall score: 7.7; user rating: N/A%) vs. Zendesk (overall score: 9.7; user rating: 98%) for their overall performance.
You can even see which one provides more functions that you need or which has more suitable pricing plans for your current budget constraints. Having a clear table to compare their features will significantly increase the chances of finding the best product for your company. Take a closer look at other aspects of the software such as if it’s easy to use, adaptability, scalability, and pricing terms.
We are aware that not all people have enough time to examine dozens of various solutions, so we created a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Freshdesk Contact Center, JustCall, Zendesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
When you test different Customer Support Software software you shouldn’t just explore their features list and available pricing plans. Pay attention to the fact that the service must be meeting your work processes and company so the more flexible their offer the better. Check what OSes are supported by Callcap and Zendesk and be certain you will get mobile support for whatever devices you use in your company. You should also learn which languages and countries are supported, as this might be a critical factor for many businesses.
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