What is better Callcap or NinjaOne (Formerly NinjaRMM)? Buying the perfect Customer Support Software product is all about assessing numerous solutions and figuring out the top application for your specific needs. Our exclusive algorythm gives you a fast look at the general rating of Callcap and NinjaOne (Formerly NinjaRMM). For all round quality and performance, Callcap scored 7.7, while NinjaOne (Formerly NinjaRMM) scored 8.6. On the other hand, for user satisfaction, Callcap earned N/A%, while NinjaOne (Formerly NinjaRMM) earned 93%.
Below it's also possible to check their features, terms, plans, etc. to see which application will be more suitable for your company. One critical aspect to assess is if the application can enable and disable limitations on various types of users to secure any sensitive corporate data.
If you have to quickly locate the optimal Call Center Software according to our review team we advise you try out one of these services: JustCall, Zendesk, Freshdesk Contact Center.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
You should note that while both Callcap and NinjaOne (Formerly NinjaRMM) may offer an excellent set of features each solution may be aimed at a different company size. If you are analyzing various solutions you should give some attention to a business type they are aimed at. Some features may scale up well for huge enterprises but if you own a small or mid-sized business it’s usually more sensible to avoid paying for advanced functionalities that you might never have a chance to use.
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