What is better Callcap or ScreenConnect? The best Customer Support Software is a product that can deal with your company’s specific demands. It’s easy to determine which alternative is best suited for your industry if you examine several products before you decide which one is the best.
For instance, Callcap and ScreenConnect are scored at 7.7 and 9.0, respectively, for overall quality and performance. Likewise, Callcap and ScreenConnect have a user satisfaction rating of N/A% and 96%, respectively, which indicates the general response they get from customers. Better yet, get in touch with an existing customer of the software and ask for their feedback regarding the software in question.
People who don't have much time or want a Call Center Software advice from our team may want to take a look at these top choices for the current year: JustCall, Zendesk, Freshdesk Contact Center.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Please keep in mind that even though both Callcap and ScreenConnect may offer an excellent range of features each product might be aimed at a different company size. If you are studying different apps you may want to focus on a business size they are catering to. Specific elements may scale up well for large enterprises but if you run a small or medium business it’s often more sensible to avoid paying for customized features that you may never use.
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