What is better Callcap or ScreenConnect? It’s easy to our scoring system to give you a general idea which Customer Support Software product is will work better for your company. For overall product quality, Callcap earned 7.7 points, while ScreenConnect gained 9.0 points. At the same time, for user satisfaction, Callcap scored N/A%, while ScreenConnect scored 96%.
Details about their characteristics, tools, supported platforms, customer service, plus more are provided below to provide you with a more correct analysis. Keep in mind to choose only the functions your business requires so as not to waste money for functions that are unnecessary.
If you would like to quickly decide on the optimal Call Center Software according to our experts we recommend you examine the following services: Freshdesk Contact Center, JustCall, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In the event you continue having doubts about which product will work best in your case it may be a sound idea to take a look at each service’s social metrics. Such metrics are frequently a way to see how popular every product is and how big is its online presence.For instance, if you analyze Callcap LinkedIn page you’ll learn that they are followed by 561 users. In case of ScreenConnect the amount of followers on their LinkedIn page is 16403.
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