What is better Zendesk Chat or OTRS? Purchasing the suitable Customer Support Software product is as simple as comparing the good and poor features and terms offered by Zendesk Chat and OTRS. Here it's also possible to match their overall scores: 8.5 for Zendesk Chat vs. 8.4 for OTRS. Or you can check their general user satisfaction rating, 100% for Zendesk Chat vs. 99% for OTRS.
We suggest that you take some time to study their specific functions and figure out which one is the better option for your organization. What’s more keep in mind to consider your company’s or industry’s special situation, for example, a multilingual solution for a global company or a mobile app to help you work away from your office.
Users who want to save some time or need a Customer Support Software advice from our experts might want to try out these top choices for this year: Freshdesk Omni, Freshdesk, Zendesk.
A comprehensive, enterprise-grade service management platform built to streamline the ticket request process for businesses in customer service, IT service management, and corporate security sectors.
If you continue having doubts about which product will work best in your case it might be a sound idea to take a look at each service’s social metrics. These metrics are quite often an indicator of how popular every service is and how wide is its online presence.For example, if you analyze Zendesk Chat LinkedIn account you’ll find out that they are followed by 609 people. In case of OTRS the amount of followers on their LinkedIn page is 1609.
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