What is better Zendesk Chat or Medallia? If you’re experiencing a tough time deciding on the best Customer Support Software product for your company, we suggest that you compare and contrast the available software and discover which tool offers more advantages. For instance, here you can review Zendesk Chat (overall score: 8.5; user rating: 100%) vs. Medallia (overall score: 6.8; user rating: 98%) for their overall performance.
You can also see which one provides more features that you need or which has better pricing plans for your current situation. Using a clear table to evaluate their features will significantly boost the odds of finding the best product for your company. Look closely at other areas of the software such as if it’s easy to use, adaptability, scalability, and pricing terms.
People who don't have much time or would like to get a Customer Support Software suggestion from our experts might want to take a look at these top choices for this year: Zendesk, Freshdesk Omni, Freshdesk.
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
In case you continue having second thoughts about which service will be best in your case it may be a good idea to check out each service’s social metrics. These metrics are usually a sign of how popular each product is and how large is its online presence. For example Zendesk Chat Twitter account has currently 5065 followers. At the same time Medallia Twitter is followed by 6228 users.
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