What is better Zendesk or Moxie Knowledgebase? If you need a reliable Knowledge Management Software product for your enterprise you must invest time and assess a wide range of options. It doesn’t have to be tricky, and can be as straightforward as matching their features in a table like the one below. You will also get a brief idea how each product operates. For instance, on this page you can check Zendesk’s overall score of 9.7 and compare it against Moxie Knowledgebase’s score of 8.2; or Zendesk’s user satisfaction level at 98% versus Moxie Knowledgebase’s 90% satisfaction score.
The comparison will allow you to see the good and bad points of each application, and choose which one suits you requirements better. Beyond the rich features, the solution which is simple and intuitive is always the better option.
Our team put a lot of effort to review all popular Customer Support Software services available on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Freshdesk Omni, Zendesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Moxie Knowledgebase is a robust knowledge management software that places information at the fingertips of your support representatives. To enhance your agents’ assistance capabilities with this software, you can request custom enterprise pricing from the sales team by phone, email, or web form.
Moxie Knowledgebase supports integration with the following CRM systems:
Salesforce
Microsoft Dynamics
BMC Remedy
The software can connect with the following types of back office software as well:
Order Management
Fulfillment Management
Ticketing Management
Additionally, Moxie Knowledgebase gives you access to its API for further customization functionalities.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Newegg, Epson, Siemens
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An always-accessible knowledge platform that can help your customer service representatives resolve issues expeditiously and make consumers happy with their swift responses.
You shouldn’t count on only a broad set of features and scalable pricing from a popular Knowledge Management Software. Almost as important as key features is a quality customer support. You want to guarantee that when you have any questions about Zendesk or Moxie Knowledgebase, or you face some problems, or perhaps you’ll want to ask for a certain change or feature beneficial to your team you can rely on a responsive and helpful customer support. See if solutions such as phone support, tickets or live chat are available. What is more, it’s a big plus if you can benefit from personal training or at the very least an FAQ you can use.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
