What is better UseResponse or ScreenConnect? If you want an efficient Customer Support Software product for your business you should invest time and assess various options. It doesn’t have to be tricky, and can be as easy as matching their features in a table like the one below. You will also get a quick idea how each product operates. As an example, on this page you can find UseResponse’s overall score of 8.8 and compare it against ScreenConnect’s score of 9.0; or UseResponse’s user satisfaction level at 100% versus ScreenConnect’s 96% satisfaction score.
The comparison can help you identify the pros and cons of each program, and decide which one matches your requirements better. On top of the rich features, the application that’s simple to grasp and use is always the better product.
In case you you have to quickly decide on the optimal Customer Support Software according to our review team we suggest you try out these solutions: Freshdesk, Zendesk, Freshdesk Omni.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both UseResponse and ScreenConnect were reviewed by a team of reliable SaaS experts who conducted a full study of all important elements of every service. Their ultimate rating was calculated with unique SmartScore algorithm which calculates a separate partial score to every component such as: main functionalities, client support, mobile device support, security, customer satisfaction and media presence. We realize useful features are not the only factor essential to a business so we make an effort to pay attention to all sides of a service before coming up with its final rating.
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