What is better UseResponse or ScreenConnect? You have such a huge number of Customer Support Software solutions in today’s state of that industry that picking the right product may be overwhelming. On our comparison page, it is simple to review the functions, pricing terms, available plans, and more details of UseResponse and ScreenConnect.
You can also check their score (8.8 for UseResponse vs. 9.0 for ScreenConnect) and user satisfaction level (100% for UseResponse vs. 96% for ScreenConnect). The scores and ratings give you a general idea how both these software products perform. Additionally, find out if the software can integrate with existing business apps to ensure greater productivity.
In case you you have to quickly decide on the optimal Customer Support Software according to our review team we suggest you try out these solutions: Freshdesk, Freshdesk Omni, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Customer Support Software will manate to cover all the requirements of a business. While core features of UseResponse and ScreenConnect are obviously a priority you should also thoroughly examine the integrations provided by each product. Quote frequently you will already be using various kinds of B2B software in your company and it’s much wiser to choose software that integrate well with one another. If you do that you can ensure an effortless transfer of information between your teams and software used, which can really reduce time wasted on migrating between one service and the next.
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